About this Policy
This policy sets out how ARVFM Pty Ltd (ARVFM) collects, uses and discloses your personal information.
ARVFM and privacy
ARVFM is bound by the Privacy Act (1988).
What personal information is collected?
ARVFM collects personal information to assist it and its related bodies corporate to conduct their activities and provide the range of services they offer.
Personal information collected by ARVFM may include:
identification details, which may include name, birth date, gender, security questions and answers;
contact information which may include email address and mobile phone number;
bank account and credit account details;
user IDs and passwords;
services provided to you, including saved items and searches
business information, such as ABN and licence number;
information submitted in placing an advertisement, for example property details and pricing;
information submitted in applying for or requesting a quote for a finance or insurance related product;
information about the devices on which you visit the ARVFM Network, and your activities on those sites;
third party account details (for example where you sign in through a social network);
social profile information;
records and content of communications with ARVFM or any other person including records and content using Communications Services (as that term is defined in ARVFM’s Terms and Conditions of Use); and
information obtained as a result of your use of our mobile website or application such as geo-locations and unique device identifiers.
Please note that such records and content may be stored and scanned by ARVFM.
How is personal information collected?
ARVFM collects personal information in a number of ways, including:
directly from you when you provide information directly to ARVFM in person, by phone or in writing (whether electronic or otherwise) for example when you create an advertisement on one of our websites; when you enquire about an item on one of our websites; or in a contract with your business to provide you with our services;
directly from you when you communicate with ARVFM or any other person using ARVFM’s Communications Services;
from third parties such as: ARVFM related companies; resellers of ARVFM’s services and service providers to ARVFM;
operators of linked or served web sites, applications and advertising on the ARVFM network;
social networks where you choose to share that information when creating an account;
from 3rd party data providers who have been directed by you to send us information on your behalf;
through use of ARVFM proprietary software in which personal information is stored;
from organisations identified or described under the heading How is personal information disclosed;
How is personal information used?
Your personal information may be used for the following purposes:
to maintain appropriate business records;
to research, develop, improve and use within ARVFM products and services and by its outsourced service providers to provide and improve their services;
to pre-populate / customise / provide shortcuts on our websites;
to conduct surveys to determine use and satisfaction with ARVFM’s services;
to generate statistics in relation to the ARVFM Network;
for the purposes of feedback, reviews and ratings;
to promote and market special-offers and other services to you (if you do not want to receive these, please let us know by CLICKING HERE – LINK TO CONTACT US PAGE);
for purposes connected with the operation of the ARVFM Network;
for staff training and quality assurance;
to personalise the site experience and / or the advertising you see when you visit sites within the ARVFM Network;
to contact winners of trade promotions run by ARVFM
How is personal information disclosed?
ARVFM may disclose personal information to individuals and organisations other than ARVFM. The organisations to which we may disclose personal information include:
ARVFM’s staff and ARVFM's related bodies corporate and their staff
the public if you advertise with ARVFM or use publicly available Communications Services
individuals and organisations that advertise with ARVFM if you submit an enquiry or seek or acquire certain services through ARVFM - depending on your enquiry or the services being sought or acquired these may include: ◦ private advertisers;
licensed Real estate agents;
original equipment manufacturers;
operators of Linked Sites;
financial service providers;
insurance service providers;
property inspection service providers;
payment services providers;
outsourced service providers who assist any of the above persons to provide services;
If you do not want ARVFM to disclose your personal information to these individuals and organisations, you should not submit an enquiry or acquire those services.
outsourced service providers who assist ARVFM to provide its services including:
information technology providers;
marketing and market research advisers;
professional advisers; and
entities to whom you request we send your information;
resellers of ARVFM’s services;
organisations involved in a sale/transfer of ARVFM or any of its related bodies corporate’s assets, business or shares;
to assist government or regulatory authorities or police;
as we are required by law, for example pursuant to a subpoena or in accordance with unclaimed money legislation.
Maintaining personal information quality
ARVFM strives to maintain accurate and up-to-date records. To facilitate this, please let us know if any of your details change. You may update certain personal information through your membership account (if you have one) by logging in or contacting us by email.
ARVFM may destroy or de-identify personal information once the information is no longer deemed required by the business.
How to access your personal information
You generally have a right to access your personal information, subject to a few exceptions provided by law. If you wish to access your personal information please CLICK HERE (LINK TO CONTACT US PAGE) or on the contact us link at the bottom of this page. Please remember to provide as much detail as you can as this will help us to find the information. There is no charge for this service, however you may be required to verify your identity before any information is released to you. Please note that depending on the volume or nature of the information required, it may take a number of days to fulfil the request.
About security and personal Information
ARVFM takes reasonable steps to protect personal information collected from misuse, loss, unauthorised access, modifications or disclosure. Your personal information may be stored in hard copy documents, but is generally stored electronically on ARVFM’s systems.
Transfer of personal information outside of Australia
Dealing with ARVFM anonymously
You may deal with ARVFM anonymously by using a pseudonym, unless ARVFM is required or authorised by law to deal only with an identified person, or it is impracticable for us to respond to you if you have not identified yourself.
What if you don't provide personal information?
If you choose not to provide personal information when requested, ARVFM may not be able to provide you with the full range of ARVFM services.
ARVFM Network, Linked Sites and personal information
When you visit a website or use an application on the ARVFM Network, ARVFM records anonymous information such as IP address, time, date, referring url, and other referral information, device information and location, carrier, site interactions such as your access to website features, pages accessed, content, searching activities, lead submission, and files accessed and downloaded, type of browser and operating system. Such information collected by ARVFM may be linked to other information ARVFM holds about a user, compiling a complete profile about ARVFM users’ browsing and other activities on the ARVFM Network.
ARVFM may use third party companies to collect data and/or serve ads when you visit a website or use an application on the ARVFM Network. These companies may use information (not including your name, address, email address or telephone number) about your visits to websites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these services, visit OUR ADSERVICE
What if I have a problem?
If you have a problem, complaint, want to change your personal information or just wish to enquire about privacy please contact us.
Unit 1/8-12 Monte Khoury Drive, Loganholme, QLD, 4129
Unit 1/8-12 Monte Khoury Drive, Loganholme, QLD, 4129
Email: Click here (LINK TO CONTACT US PAGE) to contact us by email.
ARVFM treats complaints relating to privacy extremely seriously. If you submit a concern or complaint, we will endeavour to deal with it comprehensively and reach an outcome with which all parties are satisfied. If you would like further information about privacy in Australia, please review the Office of the Australian Information Commissioner’s website.
How this policy changes
This policy may change over time. All changes will be published on this website.
Version 1 (April 2017)